Welcome to Mosaiq
Welcome to Snapper Services and our Mosaiq Transit Intelligence Suite! We’re excited to have you onboard and look forward to helping you create stronger networks, better experiences, and happier passengers.
Our vision at Snapper Services is to create public transport experiences that support a more sustainable world. We do this by equipping our users with data and the tools to analyse it through the Mosaiq Transit Intelligence Suite.
In this guide you’ll find key information to help you get started, with steps and tips to make the most of our services.
We can’t wait to work with you!
The Mosaiq Customer Success Team
Snapper Services and Vix Technology have a track record of working together to successfully deliver public transit technology projects in the UK, Ireland, New Zealand and Australia.
Beacon ITS provides a platform for both CMS and fleet management operations. Beacon ingests and process multiple transit data feeds into a single source which in turn is ingested by Mosaiq.
By partnering to integrate Mosaiq Insights into Vix Beacon ITS, the two companies offer an enhanced solution to existing and new Vix customers. Putting the reliable data delivered by Beacon at the heart of operators’ decision-making, the partnership enables operators to leverage their data to improve the punctuality and reliability of their services.
Snapper Services' intuitive Mosaiq Insights platform has been integrated as a transit analytics module within the Vix Beacon ITS platform. The combined solution offers a complete picture of fleet movement, network usage and transit operations.
Onboarding overview
The Onboarding process for Mosaiq has five stages. At each stage, you’ll either be asked to complete actions or we’ll work together on a joint task.
This process has been designed to build alignment between your organisational goals and how Mosaiq can help you meet them.
If you work with Snapper Services via a Channel Partner, a representative may also attend during all or various points of your Onboarding.
Each stage will be explained in more detail as you read through the guide.
1. Welcome
At this early Welcome stage, it’s all about introducing you to Snapper Services and making sure you know what to expect along the way.
2. Kickoff
At the Kickoff stage, we’d like you to consider a few key questions and come prepared to talk about them on the Kickoff Call. This will be a conversation to help us understand your organisation and what you want to achieve.
3. Training Workshop
During the Training Workshop, we’ll touch upon the key points from your Success Plan and deliver dashboard training designed to get you using Mosaiq as quickly as possible.
4. Success Planning
The next stage is Success Planning. This is where we will create a unique Success Plan based on your business needs and objectives. This will be presented to you before we begin product training.
5. Onboarding Complete
Finally, the Onboarding Complete stage is where you will exit the Onboarding process at Snapper Services.
By now, you will have received at least one training session, a bespoke Success Plan and had the opportunity to raise queries and questions along the way.
From here, we will establish a suitable frequency of review calls to ensure you are consistently getting the most value from your Mosaiq dashboard.
Timeline
Provided that everybody from your organisation who needs to engage during this process is able to do so, the turnaround time for Onboarding should take two weeks/one month. This is provided that there are no technical delays with setup or data.
However, we know that in reality, there are multiple factors at play. That’s why we’ll discuss a realistic timeframe that works for your organisation and your team. We’ll then work towards an agreed target date.
Kickoff call
At the end of this pack, you will find a link to book your Kickoff Call.
The lead contact in your organisation, the person most responsible for using Mosaiq, should be the person who books this call and ensures other important colleagues are invited to join.
Before the call (Homework)
- Prepare and complete a pre-call questionnaire. In order to maximise our time together on the Kickoff Call, it’s important that the questionnaire is completed in advance. This should take no longer than 15 to 20 minutes.
What to expect on the Kickoff Call
- Duration – It will last 60 minutes and is the introductory call between your organisation and Snapper Services.
- Questions - Expect a lot of questions! These will be based on your Pre-Kickoff notes, and a few additional questions designed to help us get an understanding of your organisation and what you want to achieve.
- Blockers - Is there anything that might hinder your onboarding progress? If so, what is it? Why do you consider this a blocker? What can we do to get around it?
- Next Steps – So... what happens next? After the kickoff, we will prepare your unique Success Plan and send it to you for confirmation. We’ll also agree a date for training on the call and arrange additional meetings if required.
Training workshop
On the Training Call, we’ll touch on the key points from your Success Plan and deliver dashboard training designed to get you up and running in Mosaiq as quickly as possible.
To maximise your training workshop, all relevant team members are expected to attend. A representative from your Channel Partner organisation may attend.
An example of some of the things that might be covered during these sessions could be:
- How to create and save a filter for quick access
- How to view your ‘On-Time Performance’ over time
- How to drill down and analyse individual journeys
- How to use the Journeys view to identify punctuality trends over certain routes
- How to export OTP by Operator/Service
Additional training sessions can be arranged if required.
Success planning
It’s important that you not only understand how to use Mosaiq, but also how it can help you, your team and ultimately, the people who use your services. That’s why we spend time talking about your current processes and how you’d like to improve them.
We want to ensure that Snapper Services is aligned with your organisational goals, because it puts us in the best position to help you achieve them.
You may be familiar with Success Plans, but if not, this is a shared document that acts as a strategic plan of action.
Your unique Success Plan lays out:
- Key steps for Onboarding and Implementation
- Goals, Objectives & Key milestones
- Potential roadblocks
- Measurements of success
- Key actions
It will also act as the foundation for future reviews to take place at key markers of your Mosaiq journey.
Onboarding complete
At this stage, you will exit the Onboarding process at Snapper Services.
By now, you will have:
- Completed the Kickoff session
- Had the opportunity to raise queries and questions
- Agreed goals & objectives for success
- Received a bespoke Success Plan
- Received at least one Training session
You will then transition to the ‘Post Live’ process at Snapper. This process has designated review stages at key timing intervals.
Support
Unsure about anything above? Please contact onboarding@mosaiq.co with your query.
