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FAQs

Your Mosaiq questions, answered.

Sales  & Support

How much does Mosaiq cost?

We want Mosaiq to be accessible for networks of all sizes, so pricing for the Mosaiq suite flexes depending on the Mosaiq tools you’re using and the size of your network. Collaboration is fundamental to everything we do, so you’ll have unlimited user seats to give your entire team visibility.

Whether you have a fleet of 5 or 5,000, get in touch to chat about pricing, we’ll connect you with the right partner for your network.

How can I buy Mosaiq?

Mosaiq is available through our global network of partners. These partners are experts in the public transit industry and can help you to understand how Mosaiq can benefit your organisation. They can also help you to get started with Mosaiq and provide you with ongoing support. Get in touch to help us find the best partner for you.

If you are a public transit authority in the UK, you can also find Mosaiq on G-Cloud 13. G-Cloud 13 is a government procurement framework that makes it easier for public sector organisations to buy IT services.

Which countries is Mosaiq available in?

Mosaiq uses standardised data formats, so we can easily integrate with your existing system no matter where you are in the world. This gives you the flexibility to work with Mosaiq on a global scale, without having to worry about compatibility issues.

Do you offer pilots for Mosaiq?

Mosaiq is a SaaS-based system with no long-term contract, so you're welcome to try out our tools without ongoing commitment. We are currently offering a free month trial of Mosaiq Insights with your own GTFS data.

We do use pilots to test new solutions and trial unique integrations. Let us know if you have an innovative system, want to try something a bit different or just want to know a bit more about how Mosaiq will work with your network.

How do you support our team?

Snapper is committed to providing our customers with the best possible support. Our global team works with our network of partners to provide round the clock support. We’ll also keep your team up to date with product updates and training.

We’re constantly adding new features and capabilities to Mosaiq, and our best ideas come from our users. We have dedicated feedback channels for users to request changes and additions to the tool.

Technology

What data formats does Mosaiq support?

We support GTFS and GTFS-RT out of the box, but we can work with a diverse range of standardised and bespoke data formats.

We’re always adding working with new data formats, so let us know if your network works with a different data format.

Why does Mosaiq use standardised data formats?

We want you to have the flexibility to work with different vendors and systems, without needing to worry about compatibility issues. Working with standardised data formats helps us connect to more tools while reducing the costs of integration and maintenance.

How seamlessly does Mosaiq share transit data with my other tools?

You should have the flexibility to work with different vendors and systems without having to worry about compatibility issues, so we’ve built Mosaiq to be a modular set of tools. Mosaiq uses standardised data formats, so we’re already speaking the same language as your existing system.

To make this work, we provide partners secure access to inbound and outbound APIs that we can easily integrate with other systems. This helps us share data wherever it’s needed in the network.

How do you keep Mosaiq secure?

We regularly conduct security audits and penetration tests to proactively identify and solve any issues. Our team practices fundamental security principles, like the principle of least privilege, to ensure that our platform is secure. This helps us build a strong foundation while giving our developers and support staff the tools they need to manage our platform safely.

We use various monitoring tools to keep an eye on our environment in real-time. These include a SIEM and AWS solutions that log and track metrics across our infrastructure.

Mosaiq is designed to ensure that customers’ data is strictly not shared with unauthorised persons. To access the API, users need a unique API key issued by Snapper. This key only grants access to the data that you are authorized to access as a customer.

We practice the defence-in-depth strategy in developing the Mosaiq platform. This concept is the quintessential driver and is foremost in our vision of security whilst building the foundational blocks of our platform

All data at rest stored in the Mosaiq platform is encrypted with the industry standard AES-256 encryption algorithm, and all data in transit is encrypted using the latest TLS standards.

Mosaiq uses security practices aligned with the AWS Well-Architected Framework’s security pillar. Data is kept secure at every level of the solution using modern and layered security practices, while regular security audits ensure ongoing integrity.

Do you have minimum fleet or network sizes?

Short answer: no! We want Mosaiq to be accessible for networks of all sizes, so pricing for the Mosaiq suite flexes depending on the Mosaiq tools you’re using and the size of your network.

How often do you update Mosaiq Insights?

We’re constantly adding new features and capabilities to Mosaiq, and we push updates out to users as soon as they become available. We post about these updates on our Release Notes page – click here to see the most recent changes.

Our best ideas come from our users. If there are reports or features you need but don’t see, just let us know. We may already be working on it!

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