FAQs
Your Mosaiq questions, answered.
Sales & Support
The Mosaiq Transit Intelligence Suite, by Snapper Services, is a cloud-based transit intelligence platform that helps public transport authorities and operators turn complex data into operational improvements.
Mosaiq unifies scheduled and actual data from multiple sources, like GTFS, GTFS-Realtime, SIRI feeds, historical data, and operational systems, to provide a single, trusted view of network performance.
With Mosaiq, teams can monitor service reliability, optimise operations, and make data-driven decisions that improve efficiency and passenger experience – all without costly onboard hardware.
Mosaiq helps public transport authorities and network operators easily monitor performance (on-time performance, reliability, usage, etc) across fleets of any size by combining historical and real-time data.
Many authorities and operators are struggling with poor data visibility, fragmented data sources, and old spreadsheets.
Mosaiq helps you understand exactly how your services are performing with visual dashboards in one place, so operational improvements are based on evidence rather than guesswork. You’ll improve data visibility, consolidate your data sources, and eliminate outdated spreadsheets.
You can use Mosaiq to identify bottlenecks and delays; monitor service performance; improve collaboration; enhance passenger experience; and use data to optimise schedules, allocate resources, and plan network changes.
Public transport is complex, and improving it depends on understanding how services actually perform.
Mosaiq gives transport authorities and operators a clear, trusted view of their network by bringing together journey, schedule, and operational data in one place. Instead of relying on fragmented reports or manual analysis, teams can quickly see what’s working, where issues are occurring, and where small changes can make a real difference.
The result is better-informed decisions, more efficient operations, and a stronger foundation for improving passenger experience – without adding complexity or costly hardware.
Mosaiq is accessible for networks of all sizes. Pricing is dependent on the number of vehicles in your fleet, and the tools you use from the Mosaiq Transit Intelligence Suite. No matter which tools you choose, you’ll have unlimited user seats to give your entire team visibility.
Whether you have a fleet of five or 50,000, get in touch to chat about pricing.
Mosaiq can be purchased through several channels:
- directly from Snapper Services,
- via Amazon Web Services (AWS) Marketplace, or
- through our global network of partners.
Our partners are public transport experts who can help you understand how Mosaiq can benefit your organisation, get you started quickly, and provide ongoing support.
If you’re a public transport authority in the UK, Mosaiq is also available on G-Cloud 14, a government procurement framework that makes it easier for public sector organisations to purchase IT services.
Mosaiq is a cloud-native transit intelligence platform that unifies real-time and historical data into a single, trusted view for both authorities and operators.
Unlike other solutions that focus only on optimisation or real-time tracking, Mosaiq combines analytics, mobile intelligence, and operational visibility in one integrated suite – without requiring costly hardware. It’s the most advanced transit intelligence solution on the market, processing more than ten billion bus “heartbeats” each month.
Mosaiq is flexible, scalable, and built to help teams continuously improve services across their entire network.
We provide guided onboarding that ensures your team understands how to use Mosaiq effectively. This includes setup support, system configuration, and practical guidance on how to get actionable insights quickly.
Yes. Each customer is assigned a dedicated contact from our Customer Success team who can assist with onboarding, answer questions, and provide ongoing support to ensure a smooth experience with Mosaiq.
By sharing feedback with our Customer Success and User Experience teams, you can help shape Mosaiq’s roadmap. We value your insights as professionals who use the platform in your day-to-day work.
Absolutely. Mosaiq is modular and flexible, with role-based access. This allows each team – whether operations, planning, or drivers – to access the insights and tools that matter most to their role.
Mosaiq centralises transport data in one platform with visualdashboards, reducing the need for Power BI and spreadsheets. It provides clear,actionable insights that make operational improvements easy.
Mosaiq’s intuitive interface, guided onboarding, and ongoing support help new users quickly see value. The platform’s clear visualisations and straightforward reporting make it easy to get started.
Mosaiq uses standardised data formats, so it can integrate seamlessly with your current systems - wherever you are in the world. This flexibility means you can scale Mosaiq globally without worrying about compatibility issues.
As of 2026, Mosaiq is already processing data from 31 countries, and if your region publishes open data, we'll likely already have insights ready for you to explore.
Yes! Mosaiq is available in multiple languages, including English, Italian, Spanish, Portuguese, French (Canadian), and German.
Mosaiq is a Software as a Service (SaaS) platform with no long-term contract.
We do use pilots to test new solutions and trial unique integrations. Let us know if you have an innovative system or just want to know how Mosaiq will work with your network.
Below you will find links to all of our terms, legal docs and more:
General
Mosaiq - Registered Trademarks
Mosaiq Transit Intelligence Suite
Mosaiq - Terms of Service - Direct Customer
Mosaiq - Terms of Service - Reseller Customer
Technology
We support GTFS, GTFS Realtime and SIRI out-of-the-box, but we can work with a diverse range of standardised and bespoke data formats, including flat file formats.
Just let us know if your network works with a different data format.
We want you to have the flexibility to work with different vendors and systems, without needing to worry about compatibility issues. Working with standardised data formats helps us connect to more tools while reducing the costs of integration and maintenance.
Mosaiq uses standardised data formats, so we’re already speaking the same language as your existing system.
We provide partners secure access to inbound and outbound APIs that we can easily integrate with other systems. This helps us share data wherever it’s needed in the network. And if your in-house analysts need the raw data for any other types of transformations, Mosaiq comes with comprehensive export capabilities.
We regularly conduct security audits and penetration tests to proactively identify and solve any issues. Our team practices fundamental security principles, like the principle of least privilege, to ensure that our platform is secure.
All data at rest stored in the Mosaiq platform is encrypted with the industry-standard Advanced Encryption Standard 256-bit (AES-256) encryption algorithm, and all data in transit is encrypted using the latest Transport Layer Security (TLS) standards
Mosaiq uses security practices aligned with the AWS Well-Architected Framework’s security pillar. Data is kept secure at every level of the solution using modern and layered security practices, while regular security audits ensure ongoing integrity. Mosaiq is designed to ensure that customers’ data is strictly not shared with unauthorised persons.
Short answer: no! We want Mosaiq to be accessible for networks of all sizes, so pricing for the Mosaiq Transit Intelligence Suite flexes depending on the Mosaiq tools you’re using and the size of your network.
We’re constantly adding new features and capabilities to Mosaiq. We post about these updates on our Release Notes page, and share updates monthly via our newsletter.
Partners
We work with technology providers of all shapes and sizes across the ITS ecosystem. If your product or services complement transport intelligence and you work with public transport authorities or operators, there's a good chance we're a great fit.
Our partners typically fall into one of a few categories: transport technology providers looking to enhance their platform with historical data and analytics capabilities; resellers and consultants who support transport authorities and want to add Mosaiq to their offering; or innovative companies with unique data sources that could unlock new insights for transport networks.
By adding Mosaiq to your offering, you enhance your market competitiveness, accelerate your go-to-market, and better monetize your userbase. You’ll save money on R&D and avoid technical debt with a ready-made transit intelligence solution.
As a partner, you can expect competitive and flexible pricing models, dedicated sales enablement and marketing support, and comprehensive product training resources.
Mosaiq uses industry-standard data formats and provides partners with secure access to inbound and outbound APIs, making it straightforward to integrate with your existing systems and extend your platform's capabilities.
Mosaiq is already processing data from more than 31 countries and trusted by transport authorities and operators worldwide – so you're bringing a credible, battle-tested product to your customers from day one.
What matters most to us is a shared commitment to improving public transport – and good people to work with. If that sounds like you, get in touch and let's start a conversation.
We support GTFS, GTFS Realtime, and SIRI out-of-the-box, but we can work with a diverse range of standardised and bespoke data formats, including flat file formats.
Just let us know if your customer’s network works with a different data format.
Yes – if you have a customer who wants to see Mosaiq in action before committing, we're happy to work with you on that.
Mosaiq is a SaaS platform with no long-term contract, so there's a low barrier to getting started. Get in touch to tell us about your customer and we'll figure out the best way to get them up and running.
Partner support is built around helping you and your customers get the most out of Mosaiq.
You'll have access to product training and knowledge resources to get your team up to speed, plus dedicated support from our Customer Success team for ongoing queries. For technical integration, our Partner API Portal gives you secure access to Mosaiq's data and documentation.
We also work closely with partners on sales enablement and marketing, so you're supported beyond just the technical side.
