Release notes
Nov 15, 2023
What's new
Bug fixes
On the morning of 29 October, UK clocks changed for Daylight Savings Time. Due to a bug, all journeys on 29 October were showing as late, even if they were on time or early.
This meant that instead of the Journeys List looking like this:

It looked a bit more like this:

The band of orange on 29 October shows that all the journeys for that day were late at the first stop – which wasn’t the case. It’s apparent that this number of delayed trips is abnormal compared to typical on-time performance across the rest of the month.
We’re really proud of how the Journeys List makes it easy to see where things aren’t quite right, and in this case it quickly became apparent that our daylight savings calculations had gone awry.
We’ve replayed everyone’s data for 29 October to correct matching issues, and made changes to make sure this doesn’t happen again.
To double-check your on-time performance looks correct for 29 October, head to Mosaiq Insights and choose a busy service from the KPI Dashboard or the Services List. Then look for this button to see the Journeys List:

Drill down into any of the trips for 29 October and you will see detailed journey-level information that will clarify if any remaining lateness is justified.
If you have any other questions or things still don’t quite look right, please do not hesitate to get in touch with your account manager.
Nov 15, 2023
What's new
Mosaiq Insights
- Tinkered with our new journey pages to make them faster, more useful, and easier to operate.
- Added Journey IDs to the Journey View.
- Made some behind-the-scenes changes to help Insights stay reliable long-term.
Bug fixes
Mosaiq Insights
- Corrected some filter and order combinations on Journey views that weren’t behaving as expected.
Oct 31, 2023
What's new
Mosaiq Insights
- The new Individual Journeys List shows all the scheduled trips for a service over a time period. The view includes simple visual signals to help you monitor the network’s on-time performance at a glance, directing you to early- or late-starting trips and more.
- Selecting any trip in the Journeys list will take you to the new Individual Journey view, so you can see the real trip on the map as it happened. Time-stamped location heartbeats are mapped to the bus’s actual route, revealing important details about the journey.
- Read more about how we’re showing Individual Journeys over on our blog, and try out a demo for yourself!
- We’ve partnered with Transit to show passenger sentiment in Mosaiq Insights. Now, transit authorities can see feedback from Rate-My-Ride surveys in Mosaiq Insights! We’ve partnered with Transit to offer free trials – learn more about how we’re working together and request a trial here.
Bug fixes
Mosaiq Insights
- Some assets were caching between version updates, which was causing some issues.
Oct 15, 2023
What's new
- We've been working on some exciting new integrations and new views within Mosaiq Insights.
Bug fixes
Sep 30, 2023
What's new
Mosaiq Insights
- On time performance is now on the KPI Dashboard! Understanding early, on time, and late performance information is one of the first steps to taking action, so we’ve made it super easy to find. Whether investigating by operators or by services, on time performance for first and last stops is now easily accessible.
- We’ve improved the Service Details view to surface and filter on trip variants. When you choose a specific variant, the view will show the correctly sequenced stops for that variant.
- When the Service Details view is filtered to a direction or variant, the KPI & Journey summary panel will now only show data for the journeys and KPI values you're looking into.
Bug fixes
Sep 15, 2023
What's new
- We've made some behind the scenes changes to make Mosaiq more efficient and reliable.
Bug fixes
Aug 31, 2023
What's new
Mosaiq Insights
- Unlimited saved filters: Easily save customised operator and service filters for quick future access and targeted reporting.
Bug fixes
Aug 15, 2023
What's new
Mosaiq Insights
- First and last stops will always be treated as timing points for better KPI tracking.
- Drill-down improvements: when moving from the KPI Dashboard through to Operators and Services pages, we'll remember your filters.
- We've added breadcrumbs so you can track your path from the Services list back up to the KPI Dashboard.
- Your selected date range filter will now be carried over as you move around the tool.
- Clicking on the version number will now take you to this page.
Mosaiq Live
- Clicking on the version number will now bring you here to see the latest updates.
Bug fixes
Jul 31, 2023
What's new
Mosaiq Insights
- Navigation just got easier! Clicking on an operator or service on the KPI Dashboard will now take you directly to the filtered view for that operator or service.
- You can now click on an operator on the Operators List to see that operator's services. Easy.
- We improved filtering navigation so it's now easier to see all filter options on the Services List.
- Email addresses no longer need to be case sensitive when signing in.
- We've made it easier to view truncated cells and headers. Hover over a truncated cell or header to display the full text.
Mosaiq Live
- Temporary passwords can now be resent to new Mosaiq users.
- Behind the scenes changes to help us get your team onboard faster.
Bug fixes
Mosaiq Insights
- Routes run by multiple operators are now displaying correctly.
- Specific filtering options made the KPI Dashboard return no data - all fixed.
- Some routes were displaying incorrect first and last stops, these are now matched to the route map.
- Some tooltips were edited for clarity.
- We've made some changes to caching when you end your session.
Jul 15, 2023
What's new
Mosaiq Insights
- Service grouping is here! Operator and services filters are now visible on the KPI Dashboard. Multi-select relevant operators or services for focused performance analysis.
- You can now also filter the Services List based on operators and services.
- The first column of all tables are now sticky for better readability.
- You can now drag to resize columns in tables.
- We've added your organisation name to the header.
- Behind the scenes changes to keep things running smoothly.
Mosaiq Live
- Behind the scenes changes to keep things running smoothly.
Bug fixes
Mosaiq Insights
- We tidied up some icons that were displaying incorrect sizes.
Jun 30, 2023
What's new
Mosaiq Insights
- Scroll bars are now always visible in tables.
- Small dialogue updates for ease of use.
Mosaiq Live
- Scroll bars are now always visible in tables.
- Small dialogue updates for ease of use.
Bug fixes
Mosaiq Insights
- Failure breakdown graphs have been corrected.
- Background changes to keep data flowing.
- Inactivity sign outs have been updated to improve security.
- We've smoothed out drop down list behaviour.
Mosaiq Live
- Inactivity sign outs have been updated to improve security.
Jun 15, 2023
What's new
Mosaiq Insights
- We've added the Service Details page - go here to dive deeper on stop-based performance.
- We added a 'Share' button so you can quickly get your team on the same page.
- Stop names now appear in the Service Details list.
Mosaiq Live
- We made some internal changes to keep things humming.
Bug fixes
Mosaiq Insights
- Minor visual and text tidy ups.
- Filter options and sorting settings were conflicting, these are now working as expected.