Release notes

Mosaiq Insights 

• Running Times – Where segments are scheduled with 0 minutes running time Mosaiq will only begin to apply highlight thresholds to segments that had greater than 1 minute of actual running time (an alert will be displayed when Mosaiq detects the route being viewed has 1 or more segments fitting this profile).‍

Users can now also set/change the running time highlight threshold controls on the Stop Details page.

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• Map Controls – Operator and Services filters are now available to control what is plotted on the map. You can now switch between Standard and Satellite views using the new tile selector, and a scale has been added for better spatial awareness.

• UI Improvements – Minor visual updates to chevrons within accordion menus for a cleaner user experience.

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Mosaiq Insights 

• Improved Running Times Tooltip – Tooltips have been updated with clearer wording to improve understanding.

• Improvements to Filters – We have improved the filter functionality to deliver insights quicker when there is a single operator and variant for services. This means less clicking and faster results.

• Network Map – We’ve added a new feature that gives you a complete, interactive view of your entire network, making it easier than ever to locate stops quickly and understand your service coverage immediately. What you can do with it:

• Switch between terrain and satellite views for a richer mapping experience.

• Search smarter for stops by entering just part of a stop name or ID.

• View stop performance for any period you choose, helping you identify trends and take action where needed. 

Mosaiq Insights

• We've enhanced the Stop Details page to provide greater clarity on trips that occur after midnight. By adding a "+1" indicator, users can easily see that these trips extend into the next day. Additionally, we have refined our sorting logic to ensure that the actual departure and arrival times of trips are accurately grouped into the appropriate hourly buckets.

• We have made enhancements to our product’s tooltips to deliver a more intuitive and seamless user experience. By introducing a delay, tooltips now appear with improved timing, avoiding any premature pop-ups that can disrupt workflow. Additionally, we’ve optimised the tooltips positioning to ensure that critical data remains visible.

• We’ve introduced new sorting arrows across the product to streamline data presentation. By reducing column sizes, these enhancements allow for more data to be visible on the screen simultaneously, improving decision-making efficiency for users.

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Mosaiq Insights  

Improved accuracy in Stop Matching

• We’ve deployed a new Stop-Matching algorithm. This results in fewer ‘grey’ or ‘not detected’ measurements, which will lead to you seeing more early, on-time and late measurements. This means the Reliability KPI measurement will increase overall as more data is being captured at existing timing points.

• Punctuality KPI measurements will also appear improved due to capturing more data.

• With the increased data, circular and odd-shaped trips will now be easier to interpret, allowing you to more clearly understand what happened and where.

• We’ve made some improvements to the way we match heartbeats to stops, this will lead to fewer ‘not detected’ measurements. You can expect to see changes to the Punctuality & Reliability KPI scores as a result of this change.  

Running Times

• You can now filter running times by any combination of days of the week via a dropdown option in the Running Times filter.

• It’s now easier than ever to answer questions like, "How are the running times for my 7:43am service on Monday to Wednesday?" with the introduction of an option to filter by trip departure time.

• We've introduced custom thresholds for greater control over which cells you would like to see highlighted.

Stop Details

• Sort by actual arrival and departure times in the Stop Details table to easily identify areas of bunching across services or routes.

Other Updates

• Collapsed hours remain visible when the Stop Details table updates.

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Mosaiq Insights

• Last Stop data can now be viewed in both the Operators List and Services List. By comparing the first and last stop’s On-Time Performance side-by-side, you can more easily identify key areas of interest. Viewing the Last Stop over-time also allows you to uncover patterns and trends in the final leg of the journey.

• Previously, if a tenant had a vehicle label, it wasn’t displayed, as only the vehicle ID was shown. Now, we display the vehicle ID, vehicle label, or both, under the unified field ‘vehicle’. This update provides greater flexibility by making both vehicle identifiers visible where applicable. These changes have also been reflected in Mosaiq Live.  

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Mosaiq Insights

• We’ve released our new Journey Time Analysis features- Running Times and Stop Details- to Mosaiq Insights.

• Running Times is an exciting new feature that enables you to gain detailed insights into actual vs. scheduled travel times, so you can identify delays, optimise schedules, and improve overall route efficiency. Find out more on our Knowledge Base.

• With Stop Details you can now get granular visibility into each stop's performance, helping you assess On-Time Performance, track dwell times, measure headway, and identify areas for improvement at specific locations across a network. Find out more on our Knowledge Base.‍

• Thanks to these capabilities, users can now quickly answer questions such as: “does the 8:43am trip always need more time to run?”, “what is the headway at this stop?”, and “are there any slow running patterns for this service?”.

Mosaiq Live

• In addition to the two new features, we've also enhanced interactive Stop Data, making it easier to navigate and zoom in. This enables you to better see what's happening in areas where stops are close to each other, like bus stations or locations where trips begin and end.

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Mosaiq Insights

• We’ve made updates to enhance the Services/Routes screen. “No Matched Trips” now appear at the end of sorted lists rather than the start, making it easier to focus on relevant information. Additionally, a new secondary sort for “No Matched Trips” is based on the number of scheduled trips, allowing you to prioritise data more effectively.

• The Journeys filter now defaults to first stop when the direction changes, and the search bar is hidden when only the first or last stop is available.  

Mosaiq Insights  

• You can now view the On-Time Performance for each stop on of a variant, this is assessable on the Journeys page via the filters menu.  

• Dwell time is now available when you export the Journey View.

• We’ve updated the ‘Performance over time’ chart on the KPI dashboard to align with the ‘On-Time Performance over time’ charts—weekends are now highlighted.

Mosaiq Go

• We've introduced ‘next stop announcement’ functionality for both Android and iOS.

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Mosaiq Insights

• Dwell time stats are now available in Mosaiq Insights! We’re starting with the Journeys screen and Journey View – you can now check the overall dwell time for a trip or for individual stops from these pages.

• Improvements to the way Operator & Service filter selections are remembered as you navigate around in Mosaiq Insights – now when drilling down for detailed journey information, previous selections are maintained when navigating back to summary or dashboard views.

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Mosaiq Insights

• We’ve added highlighting to the "On-Time Performance over time" chart to clearly show weekend days.
• When Mosaiq Insights first opens, it will show data for the last 30 days instead of the current month.
• Visual adjustments so you can get more insights, faster.

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Mosaiq Live

• We’ve increased the GTFS upload maximum file size to 2GB.
• The Services filter on the Live Map now has a “Not tripped on” option that can help spot vehicles dead-running between trips

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Mosaiq Insights

• We introduced the new "On-Time Performance over time" feature, which allows users to visually compare data across specific time periods.
• We’ve added new text to show the first stop for comparing On-Time Performance, making it easier to share or orient yourself on the page.
• Heartbeats at stops are now visible for more accurate On-Time Performance calculations, including data for the first and last stops.
• Time data is now displayed in seconds for greater precision, in certain areas.
• The user interface has been improved with updated fonts and numbers in tables for better readability.
• The Journey View page has been enhanced with added heartbeat and stop order information.
• If you encounter issues with the GTFS upload you’ll now receive an email report detailing the errors.
• We’ve improved the backend and are now able to upload larger datasets.  

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Mosaiq Live

• The previous limit of 2,000 vehicles on the map has been removed, allowing users to view an unlimited number of vehicles
• Vehicle and service filter options have been added directly to the map, enabling users to search for vehicles by Service or Vehicle ID and see their most recent locations without the clutter of other vehicle data.

Mosaiq Insights

• Access your data the next day with our enhanced data processing capabilities for faster delivery.
• You can now measure your On-Time Performance over time by comparing different periods. Compare data across days, weeks, or months to easily identify trends and patterns.
• The process for clearing selections on the KPI Dashboard, Operators List, Services List, and Service Details pages has been consolidated.

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Mosaiq Live

• We have increased the maximum size limit of schedule data that can be uploaded by users.

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Mosaiq Insights

• We’ve updated the Mosaiq Knowledge Base with new information on how to export CSV files.
• We can now monitor a location for changes to published GTFS schedule datasets and automatically fetch them to ensure Mosaiq Insights always has access to the latest data.‍

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Mosaiq Go

• Our Android and iOS apps now support Dark Mode, making them easier on the eyes in low-light conditions.

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Mosaiq Insights

• You can now effortlessly export data from Mosaiq Insights in .csv format. This feature is available in the Operators list view, Services list view, Service details view, and Journeys.
• Calls to metadata now include the specified date range, ensuring more accurate insights.
• We’ve improved the readability of the daily overtime performance in the operator KPI widget. The widget will no longer show 0% on the chart when data is missing. Instead, it will be blank, and hovering over it will indicate that no data is available.
• We've deployed the capability to work with SIRI ET, significantly enhancing our capabilities to seamlessly integrate and exchange real-time vehicle and journey time data among diverse operators and systems.  It also compliments the previous work done to support SIRI-VM.

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Mosaiq Live

• We’ve improved the visibility of access for superusers. When editing a user in Mosaiq Live, you can now easily see which customers a “superuser” has access to, streamlining user management processes.

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Mosaiq Insights

• Trip-level KPI scores now appear on the Journeys and Journey View screens.
• We’ve adjusted password requirements to further enhance security.

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Mosaiq Live

• We’ve added the ability to review recent GTFS file uploads directly on the GTFS upload page.
• Setting up new Mosaiq Go users is now simpler with our streamlined settings.  

Mosaiq Insights

• Added latest available weekday preset to calendar picker.
• Added a “no matched trips” message for views with 0% trip matching.
• Some visual changes to make text easier to read.
• Added actual, departure time, and arrival time details to individual journey statistics.

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Mosaiq Live

• On the Users screen, we’ve added:
  • A new “Operator Admin” user type
  • The ability to assign users to individual operators within the network.
  • A dropdown menu to show which operators a user can access.
  • The ability to filter users by which operators they can access.
• Added error messaging when deleting a user.

Mosaiq Insights

• Quality of life updates to make Insights faster and easier to use.

Mosaiq Live

• Admins can edit roles for other users in the user management tool.
• Background changes to improve security and reliability.

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Mosaiq Go

• Trip selection is now easier than ever, just position the map where the trip is scheduled to start from and we'll show you all possible trips within +/-30min of the current time. 
• We also moved Messages into its own tab to make it easier to find.

Mosaiq Insights

• We’ve updated the heartbeat selection algorithm to give a more accurate first stop departure time. This will affect on-time performance for all journeys from 25 March.
• Dive into stop-by-stop on-time performance: The Early, On-time, and Late Performance bar now shows on-time performance for each stop on the Service Details page.
• The Journey View has been updated to include overall journey KPI results for punctuality and reliability.
• Under the hood changes to make Insights even faster.

Mosaiq Insights

• Cancellation data is now visible at every level of Mosaiq Insights, from the KPI Dashboard down to the cancelled (or part-cancelled!) trips.  
• Some under-the-hood and minor UI changes to keep Insights ticking.

Mosaiq Insights

• Zero in on cancelled services: cancellation and part-cancellation statistics are now available in the Operators List and the Services List.
• Multi-tenant access: if you’re able to view multiple networks, you can use the handy dropdown to quickly switch between them.

Mosaiq Insights

• Saving filters makes it easy to group operators and services – now, renamable filter labels and a tidier menu make filters even easier to use.
• New actionable insight: on the Service Details page, stops that are too early or too late on average are clearly highlighted for improvement.
• Minor changes to make Insights easier to navigate and read.
• The Journeys Tracked column was separated into two columns, so views can be ordered by either percent or count.

Mosaiq Insights

• Mosaiq Insights is now available on the AWS marketplace.
• We’ve made Mosaiq Insights the default view on logging in, instead of Mosaiq Live.
• Minor visual improvements for accessibility and ease of use.
• Not all public transit providers calculate their KPIs the same way, so we can now customise formula weightings for each network.

Mosaiq Insights

• We’ve added a new Knowledge Base widget within Mosaiq Insights, making it easier to get help without leaving the app.
• Cancelled journey data is being rolled out on the Journeys List.

Mosaiq Insights

• The KPI Performance widget on the KPI Dashboard is a quick way to see the highest and lowest-performing operators and services. Now a handy ‘show all’ button will take you to the List page so you can see beyond the top five performers.
• Operator and service names across Insights are now clickable. Click on the name to be taken to the list view for that operator or service.
• For our UK customers that prefer NAPTAN codes: these are now used as the Stop IDs on the Journey View screen and for Service Variant identification.

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Mosaiq Live

• The Live Map now opens straight into a view of your fleet.

Mosaiq Insights

• Users can now access Mosaiq Insight’s Knowledge Base. The Knowledge Base has guidance for everything from signing in for the first time to the fine detail on KPI calculations.
• We added the on-time performance bar to the Operators List and Services List views. This makes it easier to see on-time performance for specific operators and services.
• The route shape line in the Journey View will always be visible when shape data is included in the GTFS data supplied to Mosaiq.
• Also on the Journey View screen, the sidebar now includes the journey ID.
• The data quality bar has been added to the Journeys List. On this page, the bar shows the data matching quality for the selected service/variant/direction.
• Clearer details and navigation: we’ve made changes across Mosaiq Insights to add some new hover labels, make journey variants and operators more obvious, and make journey matched numbers easier to read. The side navigation bar now remembers your preference and will no longer collapse state by itself.
• Enabling deep-linking: every entity in Mosaiq Insights, whether operator, service, or journey, has been given a canonical “home”. This makes it easier and predictable for our partners to integrate their products with Mosaiq Insights by deep-linking to the right place every time.

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Mosaiq Platform

• We’ve published our new Partner API, which enables trip & stop-level on-time performance data from the Mosaiq platform to be integrated with other tools.

Mosaiq Insights

• Tinkered with our new journey pages to make them faster, more useful, and easier to operate.
• Added Journey IDs to the Journey View.
• Made some behind-the-scenes changes to help Insights stay reliable long-term.

Mosaiq Insights

• The new Individual Journeys List shows all the scheduled trips for a service over a time period. The view includes simple visual signals to help you monitor the network’s on-time performance at a glance, directing you to early- or late-starting trips and more.
• Selecting any trip in the Journeys list will take you to the new Individual Journey view, so you can see the real trip on the map as it happened. Time-stamped location heartbeats are mapped to the bus’s actual route, revealing important details about the journey.
• Read more about how we’re showing Individual Journeys over on our blog, and try out a demo for yourself!
• We’ve partnered with Transit to show passenger sentiment in Mosaiq Insights. Now, transit authorities can see feedback from Rate-My-Ride surveys in Mosaiq Insights! We’ve partnered with Transit to offer free trials – learn more about how we’re working together and request a trial here.

• We've been working on some exciting new integrations and new views within Mosaiq Insights.

Mosaiq Insights

• On time performance is now on the KPI Dashboard! Understanding early, on time, and late performance information is one of the first steps to taking action, so we’ve made it super easy to find. Whether investigating by operators or by services, on time performance for first and last stops is now easily accessible.
• We’ve improved the Service Details view to surface and filter on trip variants. When you choose a specific variant, the view will show the correctly sequenced stops for that variant.
• When the Service Details view is filtered to a direction or variant, the KPI & Journey summary panel will now only show data for the journeys and KPI values you're looking into.
  

• We've made some behind the scenes changes to make Mosaiq more efficient and reliable.

Mosaiq Insights

• Unlimited saved filters: Easily save customised operator and service filters for quick future access and targeted reporting.

Mosaiq Insights

• First and last stops will always be treated as timing points for better KPI tracking.
• Drill-down improvements: when moving from the KPI Dashboard through to Operators and Services pages, we'll remember your filters.
• We've added breadcrumbs so you can track your path from the Services list back up to the KPI Dashboard.
• Your selected date range filter will now be carried over as you move around the tool.
• Clicking on the version number will now take you to this page.

Mosaiq Live

• Clicking on the version number will now bring you here to see the latest updates.

Mosaiq Insights

• Navigation just got easier! Clicking on an operator or service on the KPI Dashboard will now take you directly to the filtered view for that operator or service.
• You can now click on an operator on the Operators List to see that operator's services. Easy.
• We improved filtering navigation so it's now easier to see all filter options on the Services List.
• Email addresses no longer need to be case sensitive when signing in.
• We've made it easier to view truncated cells and headers. Hover over a truncated cell or header to display the full text.

Mosaiq Live

• Temporary passwords can now be resent to new Mosaiq users.
• Behind the scenes changes to help us get your team onboard faster.

Mosaiq Insights

• Service grouping is here! Operator and services filters are now visible on the KPI Dashboard. Multi-select relevant operators or services for focused performance analysis.
• You can now also filter the Services List based on operators and services.
• The first column of all tables are now sticky for better readability.
• You can now drag to resize columns in tables.
• We've added your organisation name to the header.
• Behind the scenes changes to keep things running smoothly.

Mosaiq Live

• Behind the scenes changes to keep things running smoothly.

Mosaiq Insights

• Scroll bars are now always visible in tables.
• Small dialogue updates for ease of use.

Mosaiq Live

• Scroll bars are now always visible in tables.
• Small dialogue updates for ease of use.

Mosaiq Insights

• We've added the Service Details page - go here to dive deeper on stop-based performance.
• We added a 'Share' button so you can quickly get your team on the same page.
• Stop names now appear in the Service Details list.

Mosaiq Live

• We made some internal changes to keep things humming.