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Release notes

Apr 15, 2024

Mosaiq Live
Mosaiq Go
What's new

Mosaiq Live

  • Admins can edit roles for other users in the user management tool.
  • Background changes to improve security and reliability.

Mosaiq Go

  • Trip selection is now easier than ever, just position the map where the trip is scheduled to start from and we'll show you all possible trips within +/-30min of the current time. 
  • We also moved Messages into its own tab to make it easier to find.
Bug fixes

Mar 31, 2024

Mosaiq Insights
What's new

Mosaiq Insights

  • We’ve updated the heartbeat selection algorithm to give a more accurate first stop departure time. This will affect on-time performance for all journeys from 25 March.
  • Dive into stop-by-stop on-time performance: The Early, On-time, and Late Performance bar now shows on-time performance for each stop on the Service Details page.
  • The Journey View has been updated to include overall journey KPI results for punctuality and reliability.
  • Under the hood changes to make Insights even faster.
Bug fixes

Mosaiq Insights

  • “Cancelled at” times on the Journey View page needed some time zone-related tweaks.
  • The Share button on the Journeys page wasn’t responding when clicked, you can now share away.

Mar 15, 2024

Mosaiq Insights
What's new

Mosaiq Insights

  • Cancellation data is now visible at every level of Mosaiq Insights, from the KPI Dashboard down to the cancelled (or part-cancelled!) trips.  
  • Some under-the-hood and minor UI changes to keep Insights ticking.
Bug fixes

Mosaiq Insights

  • Shared links weren’t behaving correctly for users switching between tenants. These will now show the correctly filtered view.
  • Hovering on ‘Cancellations’ in the Data Quality widget will now pop out a box with cancellation stats.

Feb 29, 2024

Mosaiq Insights
What's new

Mosaiq Insights

  • Zero in on cancelled services: cancellation and part-cancellation statistics are now available in the Operators List and the Services List.
  • Multi-tenant access: if you’re able to view multiple networks, you can use the handy dropdown to quickly switch between them.
Bug fixes

Mosaiq Insights

  • Filter options on the KPI Dashboard were resetting to ‘all services’ and ‘all operators’ when you clicked down to other views. They’re staying in place now.

Feb 15, 2024

Mosaiq Insights
What's new

    Mosaiq Insights

    • Saving filters makes it easy to group operators and services – now, renamable filter labels and a tidier menu make filters even easier to use.
    • New actionable insight: on the Service Details page, stops that are too early or too late on average are clearly highlighted for improvement.
    • Minor changes to make Insights easier to navigate and read.
    • The Journeys Tracked column was separated into two columns, so views can be ordered by either percent or count.
    Bug fixes

    Jan 31, 2024

    Mosaiq Insights
    What's new

    Mosaiq Insights

    • Mosaiq Insights is now available on the AWS marketplace.
    • We’ve made Mosaiq Insights the default view on logging in, instead of Mosaiq Live.
    • Minor visual improvements for accessibility and ease of use.
    • Not all public transit providers calculate their KPIs the same way, so we can now customise formula weightings for each network.
    Bug fixes

    Jan 15, 2024

    Mosaiq Insights
    What's new

    Mosaiq Insights

    • We’ve added a new Knowledge Base widget within Mosaiq Insights, making it easier to get help without leaving the app.
    • Cancelled journey data is being rolled out on the Journeys List.
    Bug fixes
    • Minor bug fixes to help navigation and readability.

    Dec 15, 2023

    Mosaiq Insights
    Mosaiq Live
    What's new

    Mosaiq Insights

    • The KPI Performance widget on the KPI Dashboard is a quick way to see the highest and lowest-performing operators and services. Now a handy ‘show all’ button will take you to the List page so you can see beyond the top five performers.
    • Operator and service names across Insights are now clickable. Click on the name to be taken to the list view for that operator or service.
    • For our UK customers that prefer NAPTAN codes: these are now used as the Stop IDs on the Journey View screen and for Service Variant identification.

    Mosaiq Live

    • The Live Map now opens straight into a view of your fleet.
    Bug fixes

    Mosaiq Insights

    • The Journeys Matched column wasn’t resizing to show total journey numbers, hiding details on busier services.

    Nov 30, 2023

    Mosaiq Insights
    Platform Improvements
    What's new

    Mosaiq Insights

    • Users can now access Mosaiq Insight’s Knowledge Base. The Knowledge Base has guidance for everything from signing in for the first time to the fine detail on KPI calculations.
    • We added the on-time performance bar to the Operators List and Services List views. This makes it easier to see on-time performance for specific operators and services.
    • The route shape line in the Journey View will always be visible when shape data is included in the GTFS data supplied to Mosaiq.
    • Also on the Journey View screen, the sidebar now includes the journey ID.
    • The data quality bar has been added to the Journeys List. On this page, the bar shows the data matching quality for the selected service/variant/direction.
    • Clearer details and navigation: we’ve made changes across Mosaiq Insights to add some new hover labels, make journey variants and operators more obvious, and make journey matched numbers easier to read. The side navigation bar now remembers your preference and will no longer collapse state by itself.
    • Enabling deep-linking: every entity in Mosaiq Insights, whether operator, service, or journey, has been given a canonical “home”. This makes it easier and predictable for our partners to integrate their products with Mosaiq Insights by deep-linking to the right place every time.

    Mosaiq Platform

    • We’ve published our new Partner API, which enables trip & stop-level on-time performance data from the Mosaiq platform to be integrated with other tools.

    Bug fixes

    Mosaiq Insights

    • Not all variants operate year-round. Now, when there are no variants in the selected date range, you’ll see a clearer ‘no journeys found’ message.

    Nov 15, 2023

    Mosaiq Insights
    What's new
    Bug fixes

    On the morning of 29 October, UK clocks changed for Daylight Savings Time. Due to a bug, all journeys on 29 October were showing as late, even if they were on time or early.

    This meant that instead of the Journeys List looking like this:


    It looked a bit more like this:


    The band of orange on 29 October shows that all the journeys for that day were late at the first stop – which wasn’t the case. It’s apparent that this number of delayed trips is abnormal compared to typical on-time performance across the rest of the month.

    We’re really proud of how the Journeys List makes it easy to see where things aren’t quite right, and in this case it quickly became apparent that our daylight savings calculations had gone awry.

    We’ve replayed everyone’s data for 29 October to correct matching issues, and made changes to make sure this doesn’t happen again.

    To double-check your on-time performance looks correct for 29 October, head to Mosaiq Insights and choose a busy service from the KPI Dashboard or the Services List. Then look for this button to see the Journeys List:

    Drill down into any of the trips for 29 October and you will see detailed journey-level information that will clarify if any remaining lateness is justified.

    If you have any other questions or things still don’t quite look right, please do not hesitate to get in touch with your account manager.

    Nov 15, 2023

    Mosaiq Insights
    What's new

    Mosaiq Insights

    • Tinkered with our new journey pages to make them faster, more useful, and easier to operate.
    • Added Journey IDs to the Journey View.
    • Made some behind-the-scenes changes to help Insights stay reliable long-term.
    Bug fixes

    Mosaiq Insights

    • Corrected some filter and order combinations on Journey views that weren’t behaving as expected.

    Oct 31, 2023

    Mosaiq Insights
    What's new

    Mosaiq Insights

    • The new Individual Journeys List shows all the scheduled trips for a service over a time period. The view includes simple visual signals to help you monitor the network’s on-time performance at a glance, directing you to early- or late-starting trips and more.
    • Selecting any trip in the Journeys list will take you to the new Individual Journey view, so you can see the real trip on the map as it happened. Time-stamped location heartbeats are mapped to the bus’s actual route, revealing important details about the journey.
    • Read more about how we’re showing Individual Journeys over on our blog, and try out a demo for yourself!
    • We’ve partnered with Transit to show passenger sentiment in Mosaiq Insights. Now, transit authorities can see feedback from Rate-My-Ride surveys in Mosaiq Insights! We’ve partnered with Transit to offer free trials – learn more about how we’re working together and request a trial here.
    Bug fixes

    Mosaiq Insights

    • Some assets were caching between version updates, which was causing some issues.

    Oct 15, 2023

    Mosaiq Insights
    What's new
    • We've been working on some exciting new integrations and new views within Mosaiq Insights.
    Bug fixes

    Sep 30, 2023

    Mosaiq Insights
    What's new

    Mosaiq Insights

    • On time performance is now on the KPI Dashboard! Understanding early, on time, and late performance information is one of the first steps to taking action, so we’ve made it super easy to find. Whether investigating by operators or by services, on time performance for first and last stops is now easily accessible.
    • We’ve improved the Service Details view to surface and filter on trip variants. When you choose a specific variant, the view will show the correctly sequenced stops for that variant.
    • When the Service Details view is filtered to a direction or variant, the KPI & Journey summary panel will now only show data for the journeys and KPI values you're looking into.
    Bug fixes

    Sep 15, 2023

    Platform Improvements
    What's new
    • We've made some behind the scenes changes to make Mosaiq more efficient and reliable.
    Bug fixes

    Aug 31, 2023

    Mosaiq Insights
    What's new

    Mosaiq Insights

    • Unlimited saved filters: Easily save customised operator and service filters for quick future access and targeted reporting.
    Bug fixes

    Aug 15, 2023

    Mosaiq Insights
    Mosaiq Live
    What's new

    Mosaiq Insights

    • First and last stops will always be treated as timing points for better KPI tracking.
    • Drill-down improvements: when moving from the KPI Dashboard through to Operators and Services pages, we'll remember your filters.
    • We've added breadcrumbs so you can track your path from the Services list back up to the KPI Dashboard.
    • Your selected date range filter will now be carried over as you move around the tool.
    • Clicking on the version number will now take you to this page.

    Mosaiq Live

    • Clicking on the version number will now bring you here to see the latest updates.
    Bug fixes

    Jul 31, 2023

    Mosaiq Insights
    Mosaiq Live
    What's new

    Mosaiq Insights

    • Navigation just got easier! Clicking on an operator or service on the KPI Dashboard will now take you directly to the filtered view for that operator or service.
    • You can now click on an operator on the Operators List to see that operator's services. Easy.
    • We improved filtering navigation so it's now easier to see all filter options on the Services List.
    • Email addresses no longer need to be case sensitive when signing in.
    • We've made it easier to view truncated cells and headers. Hover over a truncated cell or header to display the full text.

    Mosaiq Live

    • Temporary passwords can now be resent to new Mosaiq users.
    • Behind the scenes changes to help us get your team onboard faster.
    Bug fixes

    Mosaiq Insights

    • Routes run by multiple operators are now displaying correctly.
    • Specific filtering options made the KPI Dashboard return no data - all fixed.
    • Some routes were displaying incorrect first and last stops, these are now matched to the route map.
    • Some tooltips were edited for clarity.
    • We've made some changes to caching when you end your session.

    Jul 15, 2023

    Mosaiq Insights
    Mosaiq Live
    What's new

    Mosaiq Insights

    • Service grouping is here! Operator and services filters are now visible on the KPI Dashboard. Multi-select relevant operators or services for focused performance analysis.
    • You can now also filter the Services List based on operators and services.
    • The first column of all tables are now sticky for better readability.
    • You can now drag to resize columns in tables.
    • We've added your organisation name to the header.
    • Behind the scenes changes to keep things running smoothly.

    Mosaiq Live

    • Behind the scenes changes to keep things running smoothly.
    Bug fixes

    Mosaiq Insights

    • We tidied up some icons that were displaying incorrect sizes.

    Jun 30, 2023

    Mosaiq Insights
    Mosaiq Live
    What's new

    Mosaiq Insights

    • Scroll bars are now always visible in tables.
    • Small dialogue updates for ease of use.

    Mosaiq Live

    • Scroll bars are now always visible in tables.
    • Small dialogue updates for ease of use.
    Bug fixes

    Mosaiq Insights

    • Failure breakdown graphs have been corrected.
    • Background changes to keep data flowing.
    • Inactivity sign outs have been updated to improve security.
    • We've smoothed out drop down list behaviour.

    Mosaiq Live

    • Inactivity sign outs have been updated to improve security.

    Jun 15, 2023

    Mosaiq Insights
    Mosaiq Live
    What's new

    Mosaiq Insights

    • We've added the Service Details page - go here to dive deeper on stop-based performance.
    • We added a 'Share' button so you can quickly get your team on the same page.
    • Stop names now appear in the Service Details list.

    Mosaiq Live

    • We made some internal changes to keep things humming.
    Bug fixes

    Mosaiq Insights

    • Minor visual and text tidy ups.
    • Filter options and sorting settings were conflicting, these are now working as expected.
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